Service Design Lead

We are currently looking for Service Design Lead for our UAE operations with the following skill set and terms & conditions.

Technical Skills & Knowledge

• Proven experience in service design journey mapping, service blueprinting and experience strategy.
• Skilled in facilitation, co‑creation and stakeholder engagement.
• Expertise in Figma, Miro, Adobe Creative Suite and prototyping tools.
• Strong understanding of service design systems and frameworks.
• Familiarity with Agile and cross‑functional service development.
• Experience conducting user research, service prototyping and usability testing.

Previous Experience

• 48 years of experience in service design or related fields.
• Experience leading complex cross‑channel service projects from discovery to delivery.
• Bachelor's degree in Design, Service Design, HCI or a related field (Master's preferred).
• Prior ...