Service Desk Agent

Role: service desk agent

Location: Bangalore, Chennai

Exp: 3-6 yrs

Mode of interview : Virtual

Must Have Skills:

• Technical and system expertise (networking, active directory, DNS)
• Customer support using telephone and computer skills
• Excellent analytical skills and communication
• Problem-solving and troubleshooting abilities
• Time management
• Teamwork and collaboration
• Identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions
• Support problem identification
• Advise users on appropriate course of action
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support
• Excellent written verbal and presentation skills.

Good to have:

• Well organized with ability to multi-task ...