Service Desk Agent

We are seeking a customer-focused and proactive Service Desk Engineer with strong service desk and call centre experience, excellent communication skills, and a positive, professional telephone manner. The ideal candidate will be a reliable team player with strong incident and event management abilities, committed to delivering exceptional customer service, proactive system monitoring, and timely incident resolution while meeting SLA requirements. A solid understanding of service desk operations, multitasking, telecommunication environments, and technical support fundamentals (A+, N+, and preferably ITIL/Linux/Unix exposure) will be highly advantageous.

What you'll do:

• Excellent customer interaction.
• Positive attitude required with excellent telephone etiquette
• Team player with good work ethic and attendance record
• Self-driven - Get the job done
• Strong event management abilities with customer focused
• Requir...