Service Desk Analyst (Fredericton)

Insight Global is seeking two bilingual Service Desk Analysts to support day‑to‑day IT operations during an exciting period of digital transformation. This is a front‑line, customer‑focused role supporting both corporate users and approximately 70 retail locations across New Brunswick. Reporting to the Service Desk Manager, you’ll act as the first point of contact for IT incidents and service requests, ensuring timely resolution, clear communication, and excellent user experience.

Daily tasks

• Providing technical support for hardware, software, printers, and mobile devices via phone, email and desk side as required
• Prioritize and manage multiple concurrent incidents from initial contact to conclusion, and documenting findings and solutions within service management tools
• Creating support documentation and knowledge base articles, classifying incident/request types and service interruptions
• Escalating complex or unresolved incidents t...