Opportunity Description
Responsibilities:
- Triage, record, and maintain incidents/requests information to aid current and future resolutions.
- Resolve incidents/fulfill requests at first contact.
- Own (single point of contact), escalate, and coordinate the activities required to resolve the incident or fulfill the request until closure.
- Control / manage further escalations as required.
- Conduct System Monitoring to ensure high availability of business critical/important systems.
- Process and fulfill new profile request and profile deletions or as per requested and stated in ITAMS.
- Monitor, detect, and manage incidents.
- Performs other duties as assigned.
Requirements:
- Graduate of any Engineering or any Computer Science related courses
- At least 1 year related experience.
- Knowledgeable in the ff:
- Windows Desktop environment
- Basi...