Service Desk Engineer

Location: On site / Bellville, Cape Town, South Africa
Job type: Permanent / Full-time
Sector and subsector: IT | Support & Infrastructure
Salary: Negotiable salary

Are you passionate about delivering exceptional IT support and solving technical challenges? Join OryxAlign as a Service Desk Engineer and become a key player in our dynamic and collaborative Service Desk team.

What You’ll Be Doing

• Providing 1st line telephone and technical support across a wide range of technologies.
• Managing and resolving support tickets efficiently, ensuring regular client updates.
• Collaborating with 2nd Line and Escalation Engineers to meet SLAs.
• Maintaining and updating client knowledge base documentation.
• Supporting colleagues across the engineering team and managing vendor tickets.
• Working as part of a shift rota covering contracted client hours (Monday to Friday...