Service Desk Engineer - Fast, First-Contact IT Support

Zenzero in Alcester seeks a Service Desk Engineer to provide exceptional support to clients. Responsibilities include resolving end-user issues, managing tickets across various channels, and ensuring adherence to SLAs. Candidates should possess relevant technical capabilities, interpersonal skills, and fluency in English. A foundation-level Microsoft certification is preferred. The role emphasizes building strong relationships within teams to achieve positive customer experiences.
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