Service Desk Engineer II: Frontline IT & Desktop Support

ConnectOS is looking for a skilled support professional in Manila to manage desktop support primarily focused on Windows 10/11. The role requires experience in end-user device troubleshooting, including mobile devices and various hardware.

Additionally, the candidate will manage ticket queues, prioritize incoming work, and ensure First Contact Resolution while liaising with customers. Excellent communication skills and a strong understanding of security tools and networking technology are essential.