Service Desk Engineer L2

Service Desk Engineer L2
Interpath
Cape Town, South Africa

Interpath is a fast‑growing advisory business with deep expertise across deals, advisory and restructuring capabilities. Since its foundation in 2021, the firm has expanded across multiple countries including the UK, Ireland, France, Germany, Austria, Switzerland, Spain, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, Singapore, India and South Africa.

As part of Interpath’s transition to an internally led IT support model, the Level 2 Service Desk Engineer will play a key role in resolving complex technical issues, supporting Level 1 analysts and contributing to the overall maturity of the Service Desk function.

Responsibilities

• Take ownership of escalated incidents and service requests, delivering in‑depth troubleshooting across infrastructure, identity, endpoint and application layers.
• Act as a key escalation point for Level 1 analysts, provid...