Service Desk Executive

Reporting to

Sr. Manager (Lead Service Desk Expert- HR Nordics)

Job Group

C

Division

TSS

Department

People Services

Unit

HR Ops PK

Goals

• Provide excellent technical and functional support to end users.
• Ensure timely resolution of tasks while maintaining highest level of quality.
• Identify and suggest areas to improve.
• Contribute towards the team and organizational goals.

Your typical day at work

• Control of expense claims of employees to ensure compliance and accuracy.
• Analyze customer queries and provide timely resolution.
• Resolve cases related to travel & expense within designated platform.
• Follow-up with users and technical vendor on status of cases that are waiting on further information or confirmation of resolution.
• Suggest ways for improving the existing processes where ...