Service Desk Executive

Service Desk Executive

Reporting to: Sr. Manager (Lead Service Desk Expert- HR Nordics)

Job Group: C

Location: Islamabad

Division: TSS

Department: People Services

Unit: HR Ops PK

Goals

1. Provide excellent technical and functional support to end users.
2. Ensure timely resolution of tasks while maintaining highest level of quality.
3. Identify and suggest areas to improve.
4. Contribute towards the team and organizational goals.

Typical day at work

1. Control of expense claims of employees to ensure compliance and accuracy.
2. Analyze customer queries and provide timely resolution.
3. Resolve cases related to travel & expense within designated platform.
4. Follow-up with users and technical vendor on status of cases that are waiting on further information or confirmation of resolution.
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