Service Desk Operator Level 2

Challenge

As a service center operator, you will handle Level 2 incident resolution and receive technical training to support customers.

Responsibilities

• Provide telephone support in the Service Center (Spanish and English).
• Resolve Level 1 and Level 2 incidents and manage incident resolution.
• Receive and assign tickets in the monitoring tool.
• Communicate with client companies.

Availability

• Monday to Friday evening and night shifts, with some rotation onto morning shifts.
• Weekend and public holiday shifts.

Qualifications

• Level 2 operator with training and interest in the areas listed above.

Benefits

• Hybrid working model and 8 weeks per year teleworking outside your usual geographical area.
• Flexible start and finish times, intensive working hours Fridays and in summer.
• Personalized career plan ...