Service Desk QA

Role:

Service Desk QA
Location:

Bangalore, Chennai
Exp: 3-6 yrs
Mode of interview

: Virtual
Must Have Skills:
Strong analytical, communication, and presentation skills; precise written documentation
Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
Time management; multi-tasking; work with minimum supervision and quick learning skills
Interpersonal and negotiation skills for calibration and stakeholder consensus

Technical

and system expertise (networking, active directory, DNS)
Problem-solving and troubleshooting abilities
Time management
Teamwork and collaboration
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutio...