Service Desk Quality Analyst

Role: Service Desk QA

Location: Bangalore, Chennai

Exp: 3-6 yrs

Mode of interview : Virtual

Must Have Skills:

1. Strong analytical, communication, and presentation skills;
   precise written documentation
2. Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
3. Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
4. Problem-solving with coaching mindset;
   collaborate with Lead for upskilling and productivity
5. Time management;
   multi-tasking;
   work with minimum supervision and quick learning skills
6. Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)
7. Problem-solving and troubleshooting abilities
8. Time management
   Full-time Computer Occupations