Service Desk Shift Lead - Escalation & Coaching

A dynamic software company in Metro Manila is seeking a Service Desk Supervisor to oversee operations and provide support to team members. The ideal candidate will have over 3 years of IT support experience with strong troubleshooting and leadership skills. Responsibilities include managing ticket queues and ensuring compliance with SLAs. This role requires good communication skills and the ability to work on shifting schedules, including weekends and holidays.
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