Service Desk Specialist

We are looking with Excellent Communication skills and who can work on rotational shift Responsibilities: Hands-on knowledge of Office 365 accounts and services Hands-on knowledge of Ticketing tools: Jira Service now Attending Day-to-Day Calls to the Users Troubleshooting Hardware Software Possess strong interpersonal skills and the ability to work as an effective team player Excellent knowledge of the most recent Windows operating systems and associated applications Good communication is a must Resolving incoming client and personnel IT queries remotely via email and phone or at the office Should possess knowledge on installing Windows OS on laptop or VM or CPC Qualifications: Associate or bachelor’s degree in computer science information systems or similar At least 3 years' experience in end-user support role Strong understanding of various IT-Infrastructure systems like Virtual machines Laptop networks etc Strong understanding of IT-Infrastructure software and tools like OS MS-Offic...