Service Desk Supervisor

Service Desk Supervisor – Global Service Desk

Lead and evolve our Global Service Desk operation to directly influence service quality, operational maturity, and the employee technology experience while developing and mentoring a high‑performing support team.

CohnReznick is a hybrid firm. This position is hybrid; professionals are expected to be in the office on average three days a week.

Role Overview

Directly supervise, coach, and guide Level 1 and Level 2 Service Desk Agents, working closely with the Service Desk Manager and Level 3 SMEs to ensure consistent, high‑quality service delivery. Play a critical role in the transition to a global support model, including shift coverage planning, workload balancing, and continuous service improvement.

Responsibilities

Leadership & People Management

• Supervise, coach, and mentor Level 1 and Level 2 agents, fostering professional growth and accountability.
• Con...