Opportunity Description
We are excited to be partnering with a forward-thinking MSP who are looking for a hands-on Service Desk Team Leader to play a key role in both technical delivery and team leadership.
This is a dual position combining senior technical support with people management responsibilities. You will act as a key escalation point while also leading, mentoring, and developing a team of engineers—ensuring service levels, customer satisfaction, and operational efficiency are consistently delivered.
📍 Horsham
💰 £35,000 – £40,000 + progression opportunities
Service Desk Team Leader - The Role:
You will be responsible for keeping the service desk running smoothly day-to-day, working closely with the Service Desk Manager and other team leaders. This includes:
* Acting as the primary technical escalation point for complex issues
* Overseeing ticket flow, ensuring SLAs and quality standards are met
* Supporting, mentoring, and developing service desk ...
This is a dual position combining senior technical support with people management responsibilities. You will act as a key escalation point while also leading, mentoring, and developing a team of engineers—ensuring service levels, customer satisfaction, and operational efficiency are consistently delivered.
📍 Horsham
💰 £35,000 – £40,000 + progression opportunities
Service Desk Team Leader - The Role:
You will be responsible for keeping the service desk running smoothly day-to-day, working closely with the Service Desk Manager and other team leaders. This includes:
* Acting as the primary technical escalation point for complex issues
* Overseeing ticket flow, ensuring SLAs and quality standards are met
* Supporting, mentoring, and developing service desk ...
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