Service Desk Tech

Job Description
Insight Global is looking for a Technology Support Technician for one of their clients sitting onsite in Los Angeles, CA. This resource will be responsible for addressing all technology support, service, and hardware procurement needs on site and with remote users. They will also resolve in-person priority technology issues with a strong focus on world class customer service. In addition, will aid in the adoption of new technology by planning, and
executing strategic promotional events.

Key Responsibilities
- Plan, prioritize, and execute daily support activities to meet service expectations
- Manage walk-up requests, ensuring all issues are properly documented and tracked in the ticketing system
- Troubleshoot and resolve incidents using critical thinking; escalate when necessary and share knowledge across teams
- Deliver and support end-user training on systems, policies, and procedures
- Monitor and manage ticket queue (ServiceNow), ensu...