Service Desk Transformation Lead | AI & Automation

A leading BPO company in the Philippines is seeking a Service Desk Transformation Consultant to lead transformation initiatives for Service Desk operations. The ideal candidate will have extensive experience in IT Service Desk and prior consulting experience, particularly in automation. You will leverage AI technologies to improve service delivery and drive process improvements within the team. This role offers competitive salary, benefits, and a hybrid work setup based on business needs.
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