Service Excellence Manager | Dayshift | AU Telco

We are looking for a Service Excellence Manager to drive continuous improvement and operational efficiency across the business. In this role, you will act as an internal consultant, partnering with stakeholders to analyze, design, and implement process improvements that enhance performance, customer experience, and overall business outcomes. You will lead transformation initiatives, embed a culture of continuous improvement, and ensure measurable impact through data-driven strategies.

Key Responsibilities

• Lead and deliver process improvement and transformation initiatives across the organization
• Identify opportunities through gap analysis, process mapping, and data insights
• Facilitate workshops and stakeholder discussions to drive innovative solutions
• Build and promote a continuous improvement culture with cross-functional teams
• Monitor and evaluate implemented changes to ensure...