Service & Experience Agent

Job Description – Customer Support Executive (US Utility Voice Process)

Process Type: US Utility – Voice

Work Schedule: 5 Days Working (Including Night Shifts)

Eligibility Criteria

• Minimum 6 months of relevant experience in international voice process
• Graduate / Undergraduate candidates are eligible
• Good communication skills in English
• Willingness to work in rotational shifts, including night shifts

Roles & Responsibilities

• Handle inbound/outbound voice calls for US utility customers
• Address and resolve customer queries effectively
• Maintain service quality and customer satisfaction
• Adhere to defined process guidelines and compliance standards

Interview Process

• HR Screening
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