Service Level Analyst

The Service Level Analyst ensures that Dimension Data delivers on contractual agreements with clients as it relates to service performance metrics, reports and performance analytics. They typically deal with a small number of large clients or can be assigned to specific client accounts on behalf of a region. In some instances, they may be assigned to one or more large clients with a complex delivery environment. 

The Service Level Analyst is responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contracts in support of the Client Delivery Manager.

Skills and attributes 

Relationship Management  

Customer Service Support  

Contract management  

Service level management 

ITIL Process Management  

Supplier Management 

Education required 

Relevant degre...