Service Management Intern

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company in the world.

Intern’s Learning Opportunities

To learn and apply service management fundamentals of Incident, Problem & Change Management in an enterprise environment involving regional and global stakeholders, and to use analytical skills in deriving improvement plans and initiatives.

Responsibilities

• Provide support during major incidents and manage necessary follow‑up actions post‑incident completion.
• Support BAU and ad‑hoc reporting for Service Management, get experience in management reporting and join service review discussions as needed.
• Involve in process/o...