Service Management Lead

About the Role and Job:

Job Title

:

Service Management Lead

Location:

Wilmington, DE

Model:

Onsite

Job Type

: Full time/ Contract

Job Summary:

This job posting is for an existing, active vacancy

and

We are currently looking for ITIL Process operations consultants. Person in this role should work as process coordinator for Major Incidents/Incident/ Problem / Change / Release/Requests/Knowledge Mgmt or similar roles. Along with executing process operations work, this role requires Identification of continual improvement, data analysis, IT process reengineering, ITIL process training to name few.

Job Description

:

*** delivers large application maintenance support (AMS) -managed services and IT Infrastructure managed services (IMS) to many customers. As part of AMS and IMS delivery, *** will also implement Service Management Office (SMO) which will implement and ...