Opportunity Description
Core Identity and Role
- Position Overview: A customer service and aftersales leadership role managing front desk operations and service advisor teams.
- Operational Focus: Ensures smooth service operations, customer satisfaction, and efficient vehicle servicing processes.
- Work Environment: Customer-facing automotive aftersales environment with responsibility for daily service coordination.
- Stakeholder Interaction: Works closely with customers, service advisors, workshop teams, and aftersales departments.
- Front Desk & Service Operations: Manage service bookings, vehicle intake, job coordination, and customer handovers.
- Customer Experience Management: Handle customer feedback, complaints, and escalations to maintain high satisfaction levels.
- Team Leadership: Lead and supervise service advisors and fro...
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