Service Operations Lead – Auto Retail BDC

A leading automotive solutions provider in Metro Manila is looking for a Service Operations Lead who will oversee the Business Development Center team. This pivotal role involves managing day-to-day operations, ensuring customer satisfaction, and driving service revenue. Candidates should have over 3 years of experience in operations leadership, particularly in customer service within a BPO environment. The role includes coaching team members, analyzing service performance data, and fostering cross-department collaboration to enhance overall efficiency.
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