Service Operations Manager

Hybrid working - Dublin Telecommunications experience is critical €80k - €85k base + 10% bonus + pension We are looking for a highly skilled and motivated Service Operations Manager to join a telecommunications service provider. You will lead a team of project managers, coordinators, and field staff to deliver outstanding service within defined SLAs, while driving continuous process improvements and monitoring key KPIs. Key Responsibilities: Champion operational excellence, embedding core values into every aspect of service delivery.

Oversee service delivery for retail and wholesale customers, ensuring alignment with business objectives. Build and nurture a high-performing, collaborative team, fostering synergy across departments. Align service delivery with both short- and long-term business goals.

Lead and manage project managers, order managers, and service coordinators for optimal resource utilization. Own and optimize the book-to-bill process, ensuring ef...