Service Owner (ServiceNow, ITSM)

Job Title: Service Owner (ServiceNow, ITSM)

Working Arrangement: Hybrid (2 days on-site)

Role Summary

We are seeking a highly skilled Service Owner (ServiceNow, ITSM) to drive the design, governance, and continuous evolution of enterprise services on the ServiceNow platform. This role is responsible for defining end-to-end service architecture, establishing governance frameworks, and ensuring effective service lifecycle management to deliver scalable, high-quality digital services aligned with business objectives.

Key Responsibilities

Service Architecture and Design

• Define and maintain the ServiceNow service architecture framework, standards, and design principles
• Lead the end-to-end design of services across ServiceNow modules such as ITSM, ITOM, CSM, and HRSD
• Translate business requirements into scalable, reusable service models and workflows
• Ensure architectural consistenc...