Service Quality Assurance Manager (Makati) | Onsite

Work Setup

Onsite (MAKATI HEAD OFFICE)

Schedule

DAYSHIFT

The role leads the development and documentation of policies, procedures, and operational guidelines, working closely with Service Delivery, Compliance, and Patient Experience to align practices across all patient touchpoints. The position also manages internal quality audits, supports external certifications (e.g., ISO), and coordinates with relevant teams to ensure that service delivery meets both internal and external quality benchmarks. Through collaboration, training, and continuous improvement, the Manager promotes consistency, compliance, and excellence in patient care operations.

JOB DESCRIPTION

• Develop, standardize, and maintain all non-medical service policies, procedures, and guidelines, ensuring consistent format, documentation, and alignment across all clinics. Cascade updates and secure formal acknowledgment from all concerned teams.
• Review ...