Service Quality Controller

BG Global is partnering with a leading provider of precision machinery solutions tailored for the jewelry manufacturing industry. Renowned for their technical innovation and customer-first approach the company is seeking a Service Quality Controller to ensure consistent service standards drive process improvements and enhance customer satisfaction.

Key Responsibilities

• Monitor daily service activities to ensure compliance with quality standards, SOPs and SLAs.
• Conduct service quality audits and analyse KPIs and customer feedback.
• Identify gaps and implement corrective and preventive actions.
• Prepare concise quality reports for management review.
• Handle service-related customer concerns and ensure timely resolution.
• Work closely with operations and customer support teams to support continuous improvement and compliance.

Requirements

• Bachelors degree in Business Operations or a...