Service Request Fulfillment Specialist

Department: Operations / Service Delivery

Role Overview

The Service Request Fulfillment Specialist is responsible for managing and processing customer service requests end-to-end, ensuring timely and accurate delivery of telecom and IT services in line with agreed service level agreements (SLAs) and contractual commitments.

This role serves as a key operational point of contact for both internal teams and customers throughout the request-to-delivery lifecycle, ensuring a seamless and efficient fulfillment process.

Key Responsibilities

• Receive, log, validate, and process customer service requests within the ITSM ticketing system
• Coordinate with internal fulfillment teams (provisioning, technical, and billing) to ensure end-to-end service delivery
• Monitor and track service requests to ensure completion within SLA timelines
• Communicate proactively with customers and stakeholders regarding request...