Service Specialist

Job Description:
• Manage large amounts of processing tasks in a timely manner in a fast-paced environment.
• Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers.
• Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence.
• Assists other teams within operations depending on business needs.
• Updates contracts promptly with notes so the most current information is readily available to all company personnel.
• Communicates answers and solutions to customers verbally and/or in writing.
Skills
Data Entry, Processing, annuities, life insurance, Customer Service
Additional Skills & Qualifications
Attention to detail
Quick learner
Punctual
Job Type & Location
This is a Contract to Hire position based out of West Des Moines, IA.
Pay...