Opportunity Description
About Made Tech
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
About the role
As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients and their end users. You will provide predominantly 2nd line support to public sector users and the public.
A Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service to clients across the Public Sector.
Key responsibilities
- Responsible for the efficient triage and resolution of issues to minimise the impact to our clients and their end users - collaborating with internal and client teams where required
- Provide first fixes for incidents wherever possib...
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