Opportunity Description
**Job Description:**
This role is responsible for providing excellent technical customer support for troubleshooting welding systems and administering the warranty for the Industrial Equipment & Automation Division.
**ESSENTIAL FUNCTIONS** :
+ Handling phone calls and other electronic communication on a repetitive basis relating to the service, repair, and basic application of Industrial Equipment product.
+ Creating warranty claims in the warranty application to accurately document warranty situations.
+ Repair and test equipment returned from the field.
+ Participate in product development teams and product support projects.
+ Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty.
+ Provide advice to our service partners for repair and equipment recommendations.
**MINIMUM QUALIFICATIONS** :
+ Associate degree in Electro-Mechanical Technology, Automated Manufacturing Sy...
This role is responsible for providing excellent technical customer support for troubleshooting welding systems and administering the warranty for the Industrial Equipment & Automation Division.
**ESSENTIAL FUNCTIONS** :
+ Handling phone calls and other electronic communication on a repetitive basis relating to the service, repair, and basic application of Industrial Equipment product.
+ Creating warranty claims in the warranty application to accurately document warranty situations.
+ Repair and test equipment returned from the field.
+ Participate in product development teams and product support projects.
+ Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty.
+ Provide advice to our service partners for repair and equipment recommendations.
**MINIMUM QUALIFICATIONS** :
+ Associate degree in Electro-Mechanical Technology, Automated Manufacturing Sy...
Ready to Apply?
Submit your application for Service Technician - Industrial Equipment & Automation Division at ITW
Apply for this Position