Servicedesk Engineer L2

Job Details
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Department:
Service Desk
Employment Type:
Full Time
Location:
Remote/Spain
Reporting To:
Alexandr Chernov
Key Responsibilities
Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems).
Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers.
Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams.
Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns.
Analyze existing problems in production systems and set well‑defined tasks for Engineers to f...