Opportunity Description
Job Title: ServiceDesk Specialist
Location: Boston, MA 02110
Duration: 02+ Months
Shift Details: Mon - Fri
Summary:
Client seeks a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office.
Responsibilities include:
Location: Boston, MA 02110
Duration: 02+ Months
Shift Details: Mon - Fri
Summary:
Client seeks a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office.
Responsibilities include:
- Provide Tier 1 ServiceDesk support to users by monitoring phones and emails and creating and triaging ServiceDesk tickets
- Maintain basic knowledge of new and upcoming computing technologies and practices
- Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches
- Attend meetings to support the overall direct...
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