Opportunity Description
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) | Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Responsibilities
- Oversee the end-to-end design and implementation of ServiceNow solutions
- Development of ITSM & custom modules in ServiceNow Platform following best development practices
- Lead a high-performance team of 15 to 20 developers, architects, and consultants
- Strong hands‑on ServiceNow implementation or development experience with minimum 3 full‑cycle implementations of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
- Creating technical design documents and writing unit test cases
- Knowledge in Web Technologies (XML, HTML, JavaScript, etc.) will be essential
- ServiceNow implementation of HRSD/CSM module
- ServiceNow upgrade hands‑on
- Very good knowledge of the ITSM proces...
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