Opportunity Description
We’re seeking a Service Desk Analyst (L1) to be the first point of contact for IT support in a managed services environment. This role is ideal for professionals with strong troubleshooting skills and a customer‑focused mindset.
Key Responsibilities
- Provide first‑line support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot Windows 10/11 and enterprise applications.
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
- Handle password resets, MFA issues, and account unlocks.
- Log incidents/service requests in ITSM platforms.
- Escalate complex issues to L2/L3 teams while ensuring user communication.
Required Skills
- Microsoft 365 user administration
- Basic Active Directory management
- Networking fundamentals (DNS, DHCP, VPN)
- Experience with ITSM tools (ServiceNow, Jira, Zendesk, etc.)
Ready to Apply?
Submit your application for ServiceNow Analyst at ValueMomentum
Apply for this Position