ServiceNow Business Analyst

Is this your next challenge as a ServiceNow BA/QA?

Business Analysis & Stakeholder Engagement

• Lead requirement discovery sessions and translate complex stakeholder needs into clear, well-defined functional specifications, process flows, and user stories.
• Partner with senior stakeholders across corporate functions (Legal, Technology, Communications, Facilities Management, People & Culture, etc.) to elicit, challenge, and validate business requirements.
• Analyze end-to-end business processes, identify inefficiencies and risks, and recommend ServiceNow-first, scalable solutions aligned with enterprise standards.
• Act as a trusted liaison between business users, developers, and platform teams to ensure shared understanding and delivery alignment.
• Support demand intake, prioritization decisions, and backlog refinement in alignment with product strategy and delivery timelines.

Quality Assurance & Del...