ServiceNow Engineer- Contact Center

ITCON is seeking a skilled Mid-Level ServiceNow Engineer to develop and maintain the core operational platform for our Call Center. This 24/7/365 call center facility serves as the central intelligence and coordination hub for the government.

In this role, you will manage our FedRAMP-authorized ServiceNow environment, transforming it from a standard IT ticketing system into a customized, high-security law enforcement case management and decision-support platform.

1. Custom Application & Workflow Development

• Design and maintain custom workflows to support the call center operational cells. You will build the logic that generates standardized Enforcement Recommendation Packages, allowing analysts to quickly compile legally sufficient data for Client Officers.


• Support the Docket Reduction initiative by engineering automated workflows that ident...