ServiceNow Incident Manager - Process & Analytics Lead

HCLTech is seeking an Incident Manager in Spain, Castilla-La Mancha. This role focuses on the execution and continuous improvement of the Incident Management process, with an emphasis on ServiceNow, SLA management, and performance analytics.

The ideal candidate will have strong experience in Incident Management, advanced ServiceNow knowledge, and excellent analytical skills. Responsibilities include designing and maintaining the Incident Management process, ensuring SLA compliance, and developing dashboards for performance analytics.