ServiceNow Process Architect & Workshop Lead

Responsibilities

• Manage and facilitate client workshops to define as-is and to-be processes with Sponsors, Stakeholders, and Subject Matter Experts (SMEs).
• Communicate effectively with stakeholders at all levels within the customer organization.
• Work closely with the Project Manager to support delivery within agreed timelines and budget.
• Rationalize complex information and clearly articulate user needs for both technical and non-technical audiences.
• Develop relevant documentation for Agile and Waterfall engagements, including functional specifications, gap analysis reports, process flow diagrams, and user stories.
• Ensure user stories are fully understood and contain clear acceptance criteria to support development and testing activities.
• Perform initial backlog refinement activities, including prioritization and estimation support.
• Act as a bridge between business and technical teams, fostering ...