ServiceNow QA Engineer

About the Role:

You will support quality assurance for a ServiceNow Software Asset Management (SAM) integration program at a global enterprise client, helping validate publisher-by-publisher onboarding into the SAM platform. You will execute test plans that verify license compliance, entitlement accuracy, software discovery, normalization, and reclamation across multiple integration patterns — Direct, Custom, API, and RPA. You will work closely with senior QA engineers, ServiceNow administrators, and integration developers to ensure each release ships with strong data integrity and accurate compliance reporting.

Responsibilities

• Execute functional, integration, regression, and data validation test cases for ServiceNow SAM publisher integrations.
• Test entitlement reconciliation, software discovery mappings, normalization rules, and reclamation workflows for publishers such as Microsoft, Oracle, ...