Servicio de atención al cliente

Only residents in (BARCELONA, Spain)

We are excited to announce an opening for the position of Customer Response Agent (not Call Center Agent) in a Company Airline.

Responsibilities

• Provide timely and proactive information in case of any disruption during daily operations.
• Offer solutions and assistance to customers affected by external factors such as weather conditions, volcanic eruptions, bird strikes, strikes, and other operational challenges.
• Proactively offer airport alternatives for potential overbooking situations and assist with hotel bookings, new flight tickets, meals, ground transport, and other customer needs.
• Make courtesy calls to customers with special needs and monitor sensitive cases.
• Maintain a high level of professionalism and empathy while addressing customer concerns and needs.
• Collaborate closely with other departments, including Operations, Customer Service, and Ground Servic...