Shift Lead (Miss J's Cafe)

As a Shift Lead at Miss J Cafe, you will be responsible for overseeing daily operations during your assigned shifts. You will lead a team of baristas and service staff to deliver exceptional customer experiences, maintain high standards of quality, and ensure smooth and efficient cafe operations.

Key Responsibilities:

• Supervise and support cafe staff during assigned shifts.


• Open or close the cafe following standard operating procedures.


• Ensure excellent customer service and promptly resolve any guest issues.


• Monitor inventory levels and assist with stock management.


• Handle cash, POS transactions, and daily reconciliations.


• Maintain cleanliness and organization in the cafe according to health and safety standards.


• Train and mentor new team members as needed.


• Communicate with management about staff performance, inventory needs, and customer feedback.


• Ensure time...