Shop Clerk - Power Rental

Position Summary

The Shop Clerk will report directly to the Service Manager and will be responsible for supporting multiple branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, scheduling Preventative Maintenance on the fleet and other duties not specified.

Essential Responsibilities & Expectations

• Handle incoming phone calls 

• Take and deliver messages to personnel 

• Effectively communicate with Service Department Personnel to address customer needs 

• Open and properly segment work orders applying correct codes and tax information 

• Handle closing of Work Orders in a timely fashion 

• Adjust Service Technician time when necessary 

• Obtain purchase orders from customers as required 

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