Shop Supervisor - Construction/Rental

Ziegler Cat has an opening for a Shop Supervisor to support the team of Technicians at the branch. The Shop Supervisor is responsible for the hiring, development, and day to day coaching of the Technicians. The Shop supervisor is also responsible for the labor management of each service call in D365. It is the responsibility of the Shop Supervisor to ensure each repair is completed safely, accurately, and efficiently.

Responsibilities:

Service Call Labor Management:

Assign work to technicians

Approve employee time (in Workday or D365)

Monitor service calls to ensure estimates are met

Manage bay space

Verify additional work request details and pass changes on to service advisor

Collaboration on invoice disputes, service call details, and additional segments

Troubleshoot parts availability issues

Work with techs to ensure standard jobs are met

Safety, Contamination Control, and Quality: