Site Experience Ambassador

Purpose of the Position

The Multi-Hospital Patient Experience Ambassador provides best‑in‑class customer service as patients use HealthHub devices across Canadian hospitals. The role is the key revenue driver at the bedside through promoting and guiding patients (users) to rent HealthHub services, marketing and awareness. The ambassador is accountable to revenue targets and leverages tools and marketing material to strategically sell HealthHub services at the bedside.

Job Interactions and Interfaces

Internally: This role interacts with members of the Operations and Rental Management teams. Externally: This role interacts with hospital administration and end users.

Responsibilities

• Provide an excellent customer experience at every point of contact.
• Promote and guide patients (users) to rent HealthHub services, marketing and awareness at the bedside.
• Account for revenue targets, leveraging internal tools to str...