Opportunity Description
Your role
This is a short-term position of up to one year.
You provide front-line (L1) reliability and operational support across the Saudi Wealth Management platform landscape—spanning SAMA regulatory technologies (e.g., Watheeq, SARIE and ZATCA e-Invoicing), front-facing platforms such as RM Plus, core banking (Temenos T24) and payment platforms (TPH, GTX and SecPay). You balance day-to-day service stability with deep understanding of how these technologies enable Saudi business workflows, ensuring resilient operations, compliant outcomes and high-quality client service.
In this role, you will:
–Monitor the health and availability of Saudi WM platforms (RM Plus, T24, TPH, GTX, SecPay and regulatory services) using dashboards and alerts to detect and respond to issues early.
–Perform L1 incident triage: validate symptoms, classify impact (client/business/regulatory), execute first-action runbooks and elevate to L2/L3 with clear...
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